This sucks! Thanks ANet/NCSoft/Play NC - Page 2 - Guild Wars Forums

Kais Unduli · Oct 28, 2006, 12:26 AM // 00:26

Gamestop delievered the game today around 4pm EST, perfect timing. Is the store you ordered from part of a big chain, or is it some local place? Maybe that's the problem.

If you want to guarantee something, you have to pay a little extra for shipping/handling.

Skids · Oct 28, 2006, 12:35 AM // 00:35

Should have gone to Amazon UK. They were cheapest when I looked at all the on line stores last week and I ordered mine then and it arrived Thursday.

Didnt you say they quote 1-2 days delivery? Well if they sent it Thursday then it may arrive tomorrow. I paid 3 shillings extra (well it was pennies anyway) for 1st class post just to make sure it came on time.

imho you ought not to blame Anet etc for this. Out of all the people who either ordered it or bought from the high street, people who didnt get the game Friday probably make up a tiny miniscule percent. This is waaaay improved on GWF and doesnt need the gratis period.

Sakashi · Oct 28, 2006, 03:37 AM // 03:37

The point is. Why take away the 5 day grace period? Being able to play the expansion on a pre-order key while waiting for the delivery is hella handy. :/

Vahn Roi · Oct 28, 2006, 03:39 AM // 03:39

Don't order from Gamestop or EB, they always drop the ball.

Tazaiel Storm · Oct 28, 2006, 08:19 AM // 08:19

Quote:

Originally Posted by Sakashi

The point is. Why take away the 5 day grace period? Being able to play the expansion on a pre-order key while waiting for the delivery is hella handy. :/

Exactly, although at this point, I am just as pissed off with www.play.com.

It's 9.17am in the UK and my postman has already been. Guess what? No games.

shmek · Oct 28, 2006, 09:56 AM // 09:56

Quote:

Originally Posted by Da Scotty

I wouldnt be blaming Anet / NcSoft / PlayNC if you ordered from a store!!! The problem lies solely on the "stores" shoulders.

Barring that the parcel may still arrive yet, perhaps some patience.

I disagree... ANET is in control of the distributors they chosse to use. If their distributors do a shotty job and don't get product to their consumers properly then as a company ANET needs to use a different distribution vendor.

In essence the store/vendor is an extension of ANET performing a service for ANET and partaking in ANET's profitability.

In case that doesn't make sense then maybe this scenario will: If you had a friend that was selling candy for you and they kept eating it instead of delivering it to people that you said to take it to.... would you keep using that person to sell your stuff for you?

Now, ANET would like to place blame on whatever company is jacking you around.... however, in truth, ANET CAN do something about it should they understand the problem and care about their consumer happiness in getting the product in a timely manner. It's good business for them to order their vendors to be prompt with sales.

example:

Quote:

Originally Posted by Vahn Roi

Don't order from Gamestop or EB, they always drop the ball.

Hence, ANET should not use vendors that "drop the ball" in the future. Btw.... AMAZON.COM is a ball dropper this exapansion time around too. (Ordered game September 26th. Got notification that game will arrive sometime between Nov.4th and 6th. Geee... that's such great distribution I'll cancel for sure.... what's the point of ordering pre-order?) Because it's a problem for those trying to buy the product, it's ANET's problem as well, and they need to accept a portion of that responsibility and correct the problem with either a new vendor or making sure their current vendors step up and do things correctly.

shmek · Oct 28, 2006, 10:07 AM // 10:07

Quote:

Originally Posted by Zakarr

It is not Anet / NcSoft / PlayNC fault if stores have problems with shipping but they should had assumed that these problems will happen because it is obvious that everyone won't get their game soon enough. Couple days access to Nightfall with pre-order would had solved all this pain. Factions release was fine. Didn't get the game in time but pre-order key was the saviour. Not anymore.

Anet / NcSoft / PlayNC could had done this smarter. Factions release was smart. That is my point. Not just a personal rant.

ANET is the one trying to do business here with the game. The distributors are being outsourced by ANET. It is ANET's responsibility to use vendors that distribute on time. If consumers are unhappy a new vendor needs to be used. YES, the company doing the distribution is screwing up and at fault, but ANET must require them to give proper service or go elsewhere for distribution. Thus, ANET as the creator should be taking charge of things... only a fool blames their distributor and continues to allow them to screw up deliveries.

Tazaiel Storm · Oct 28, 2006, 02:27 PM // 14:27

To put the icing on the cake. . . After my postman had been I thought screw this and went out and bought another 2 copies of the game in a store. Got home to find the postman had made a second trip. . .with my original 2 copies of the game. FFS!!!

2 copies are now on ebay.

Thanks again ANet/play.com

Andro · Oct 28, 2006, 03:32 PM // 15:32

Quote:

Originally Posted by Tazaiel Storm

To put the icing on the cake. . . After my postman had been I thought screw this and went out and bought another 2 copies of the game in a store. Got home to find the postman had made a second trip. . .with my original 2 copies of the game. FFS!!!

2 copies are now on ebay.

Thanks again ANet/play.com

Thats yust sad man pacience?

majoho · Oct 28, 2006, 03:38 PM // 15:38

Quote:

Originally Posted by shmek

ANET is the one trying to do business here with the game. The distributors are being outsourced by ANET. It is ANET's responsibility to use vendors that distribute on time. If consumers are unhappy a new vendor needs to be used. YES, the company doing the distribution is screwing up and at fault, but ANET must require them to give proper service or go elsewhere for distribution. Thus, ANET as the creator should be taking charge of things... only a fool blames their distributor and continues to allow them to screw up deliveries.

NCSoft it is - they are the publisher of the game not ANet.

Most problems with games comes down to the Publisher - Atari being the best example.

And it seems as if you have gotten it wrong the publisher have control over the actual game makers not the other way around.

Tazaiel Storm · Oct 28, 2006, 03:38 PM // 15:38

I'm back at work on Monday when I thought the game was going to arrive. The weekend is the only real time I get to play.

The postman never delivers twice in a day. . .except today of course

Loviatar · Oct 28, 2006, 03:41 PM // 15:41

Quote:

Originally Posted by Tazaiel Storm

To put the icing on the cake. . . After my postman had been I thought screw this and went out and bought another 2 copies of the game in a store. Got home to find the postman had made a second trip. . .with my original 2 copies of the game. FFS!!!

2 copies are now on ebay.

Thanks again ANet/play.com

right..............

impatient like a little kid then blame someone else for it.

DOESNT YOUR LOCAL SHOP ALLOW UNOPENED RETURNS?

OR ARE YOU TOO IMPATIENT TO MAKE THE TRIP TO RETURN THEM.

TOTAL.............FOR THE LOSS

LifeInfusion · Oct 28, 2006, 04:37 PM // 16:37

sick of threads like these. Blame your retailer. People got theirs on time which means it is the retailer's fault.

If it was NCSoft's fault nobody would have it.

BTW, Arenanet doesn't do shipping, NCSoft does.

Thailii Monkey · Oct 28, 2006, 04:52 PM // 16:52

I order from Play.Com too, mine got posted on Wednesday.

If you Read the Delivery info on thier site, They do say it takes 3-5 Working days, Although my Copies arived on Saturday (3 days after postage). 1 Copy did arrive first then the Next one in the second post.

Nothing to do with Anet its to with The type of Delivery or Site you buy from.

Warrior Of The Toon · Oct 28, 2006, 06:22 PM // 18:22

Quote:

Hence, ANET should not use vendors that "drop the ball" in the future.

Yes and reduce their market and availability of the product at the same time...

Tazaiel Storm · Oct 28, 2006, 07:00 PM // 19:00

I know ANet can't control the posting of an item from a retailer. . .what I originally asked is why they didn't have the grace period this time like with Factions. What was there reasoning behind that?

Oct 28, 2006, 12:26 AM // 00:26	#21
Kais Unduli Wilds Pathfinder Join Date: Sep 2005 Location: Room V	Gamestop delievered the game today around 4pm EST, perfect timing. Is the store you ordered from part of a big chain, or is it some local place? Maybe that's the problem. If you want to guarantee something, you have to pay a little extra for shipping/handling.

Oct 28, 2006, 12:35 AM // 00:35	#22
Skids Frost Gate Guardian Join Date: Jul 2006 Location: UK FTW Profession: R/Mo	Should have gone to Amazon UK. They were cheapest when I looked at all the on line stores last week and I ordered mine then and it arrived Thursday. Didnt you say they quote 1-2 days delivery? Well if they sent it Thursday then it may arrive tomorrow. I paid 3 shillings extra (well it was pennies anyway) for 1st class post just to make sure it came on time. imho you ought not to blame Anet etc for this. Out of all the people who either ordered it or bought from the high street, people who didnt get the game Friday probably make up a tiny miniscule percent. This is waaaay improved on GWF and doesnt need the gratis period.

Oct 28, 2006, 03:37 AM // 03:37	#23
Sakashi Ascalonian Squire Join Date: Sep 2005 Location: United Kingdom Guild: [VII] The Midgar Zolem Profession: E/Mo	The point is. Why take away the 5 day grace period? Being able to play the expansion on a pre-order key while waiting for the delivery is hella handy. :/

Oct 28, 2006, 03:39 AM // 03:39	#24
Vahn Roi Forge Runner Join Date: Apr 2006 Guild: [HiDE]	Don't order from Gamestop or EB, they always drop the ball.

Oct 28, 2006, 02:27 PM // 14:27	#28
Tazaiel Storm Academy Page Join Date: Nov 2005 Guild: GTF Profession: E/R	To put the icing on the cake. . . After my postman had been I thought screw this and went out and bought another 2 copies of the game in a store. Got home to find the postman had made a second trip. . .with my original 2 copies of the game. FFS!!! 2 copies are now on ebay. Thanks again ANet/play.com

Oct 28, 2006, 03:38 PM // 15:38	#31
Tazaiel Storm Academy Page Join Date: Nov 2005 Guild: GTF Profession: E/R	I'm back at work on Monday when I thought the game was going to arrive. The weekend is the only real time I get to play. The postman never delivers twice in a day. . .except today of course

Oct 28, 2006, 04:37 PM // 16:37	#33
LifeInfusion Grotto Attendant Join Date: May 2005 Location: in the midline Profession: E/Mo	sick of threads like these. Blame your retailer. People got theirs on time which means it is the retailer's fault. If it was NCSoft's fault nobody would have it. BTW, Arenanet doesn't do shipping, NCSoft does.

Oct 28, 2006, 04:52 PM // 16:52	#34
Thailii Monkey Lion's Arch Merchant Join Date: Jun 2005 Location: Manchester, UK Profession: Mo/	I order from Play.Com too, mine got posted on Wednesday. If you Read the Delivery info on thier site, They do say it takes 3-5 Working days, Although my Copies arived on Saturday (3 days after postage). 1 Copy did arrive first then the Next one in the second post. Nothing to do with Anet its to with The type of Delivery or Site you buy from.

Oct 28, 2006, 07:00 PM // 19:00	#36
Tazaiel Storm Academy Page Join Date: Nov 2005 Guild: GTF Profession: E/R	I know ANet can't control the posting of an item from a retailer. . .what I originally asked is why they didn't have the grace period this time like with Factions. What was there reasoning behind that?